Incidents
Case Management (GBV)
Confidential, structured case management for sensitive matters.
A secure case management workspace designed for sensitive H&S and gender-based-violence (GBV) matters — structured intake, confidential records, task workflows, and auditable timelines with strict role-based access.
Intake summary
Structured intake recorded. Access restricted to assigned case handlers. All actions are logged to an immutable timeline.
Activity timeline
Case opened
Triaged · severity high
Handler assigned
K. Reweti
Action added
Welfare check scheduled
Open tasks
3
Access
Role-restricted · 2 handlers
RLS enforcedThe problem
Sensitive cases — harassment, bullying, gender-based violence, serious welfare concerns — demand absolute confidentiality, consistent process and a defensible audit trail. Spreadsheets, shared drives and email threads put that information at risk, lose the thread of who did what, and can't prove the matter was handled properly.
Built for the way safety actually works
Case Management gives safety, people and wellbeing teams a secure, structured workspace for the matters that matter most. From the moment a concern is raised, a guided intake captures the right information consistently, and the case is locked down to only the people who need access.
Every action — a note, a task, a status change, a document — is recorded on an immutable timeline, so you always have a clear, defensible history of how a case was managed. Role-based access control and row-level data isolation mean confidential records stay confidential, even within the same organisation.
Configurable case types, statuses and task workflows let you mirror your own policies and procedures, so the system supports the way your team already works rather than forcing a rigid process onto sensitive situations.
How it works
- 1
Capture a structured intake
A guided intake records the right details consistently and opens the case with the correct severity and type.
- 2
Restrict access
Only assigned handlers can see the case — confidentiality is enforced at the data layer, not just the screen.
- 3
Manage actions
Assign tasks with owners and due dates, add notes and documents, and move the case through your own statuses.
- 4
Keep a defensible record
Every action is logged to an immutable timeline you can rely on for governance, review or external scrutiny.
What it changes
Confidential by design
Role-based access and row-level isolation keep sensitive records visible only to assigned handlers.
Consistent handling
Structured intake and configurable workflows mean every case follows your policy, every time.
Defensible audit trail
An immutable timeline records who did what and when — essential for governance and investigations.
Reduced risk
Take sensitive information out of spreadsheets and email and into a purpose-built, secure system.
Everything in Case Management (GBV)
- Structured, guided intake and triage
- Confidential, role-restricted case records
- Row-level data isolation between cases and teams
- Task and action workflows with owners and due dates
- Notes, documents and evidence attached to each case
- Full, immutable, auditable activity timeline
- Configurable case types, severities and statuses
Frequently asked
Access is governed by strict role-based access control, with row-level data isolation so a case is only ever visible to its assigned handlers — and a complete, immutable audit trail of every action.
Stronger together
Case Management (GBV) connects with the rest of the Horizon suite.
See Case Management (GBV) in action
Book a personalised demo and we'll tailor it to your operation.